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If you have any inquiries, you can reach out via email.
For inquiries about a specific product, please reference the GTIN and catalog number.
Your privacy and safety are our top priorities, and they should be yours too. Please read and adhere to the following rules and guidelines to ensure a secure and respectful conversation.
Messages containing spam, malicious links, or insults will not be tolerated. Please refrain from using offensive language or engaging in harmful activities.
We take threats and illegal activities very seriously. Any message that contains threats or promotes illegal activities will be reported to law enforcement for criminal prosecution. Your online actions have real-world consequences, and we will cooperate fully with the authorities.
Do not include any personally identifiable information (PII) or account information in your messages. Email communication is not encrypted, which means that any personal information transmitted via email can be intercepted and abused by malicious actors for identity theft, social engineering and phishing attacks.
In the past, people have received emails claiming to be from HADES BLACK, either offering discounts for our products on malicious websites or telling them that something went wrong with their purchase or that their account details needs to be updated. These are some of the common ways of phishing attacks to trick people into giving away their account credentials or personal information used for identity theft or sending emails containing malicious links.
We never contact you out of the blue, especially when you did not purchase anything or even know anything about us before. If you receive an email that claims to come from HADES BLACK, it's a fraud!
Do not follow any instructions, do not click on any links, and do not download any attachments that are included in an email that claims to come from HADES BLACK. Report this email to your local law enforcement agency immediately and make sure none of your online accounts have been compromised. If you find anything unusual, update your credentials right away!
Here are 3 easy rules to remember:
1. We never contact you unless you contact us first.
2. We never ask you for any personally identifiable information (PII) or any account credentials.
3. We never put any links or attachments in our email messages unless you have requested it.
If you want to reach out via email, you can write an email to:
çōṇțāčț [äť] ḩāḍęṣḃļăċḵ [ďŏṫ] ĉōṃ